As an entrepreneur, time is not on your side. Yet spending those tedious hours to identify and vet the optimal candidates for your growing company is crucial.
When your team needs to expand rapidly to meet organizational demands and challenges, it’s quite easy to hire the first person who looks...
Mark Twain is credited with saying, “Those who don’t read have no advantage over those who can’t read.” This maxim is equally applicable to how you treat your customer feedback: If you don’t review the feedback you receive and act upon it, how does that feedback benefit you?
The idea of closed-loop customer response stems from computer science…
It seems like new technologies and processes are coming out every week, and that can be hard for your current employees to keep up with. Constantly learning new skills can be overwhelming for both employer and employee. Yet taking the time to upskill your employees will benefit your business in more ways than one, and the approach doesn’t have to be hard to implement…
Have you ever had someone meet you for the first time, and 10 minutes into the conversation, he/she says your name – and it’s wrong?
Oof - painful. So, what do you do? Do you correct them immediately? Do you leave it alone and hope he or she will figure...
Running a small to midsize business has all sorts of challenges. You constantly struggle with the budget. You’re always wondering if you’re the right size or if you should start hiring. You’re always prioritizing product development. You wonder if your marketing dollars are being well spent.
SMBs can be exciting but frustrating at the same time. How do you…
The Blueprint is all about finding ways to make your small business run more efficiently. From marketing automation to leveraging AI in accounting, we’re all for welcoming some little robot friends into the lives of busy small business owners.
Billing is likely on your list of tasks you know you have to do but would…
How much effort do your customers exert to use your products or services? It’s crucial to know the answer to this question if you want to give them an exceptional customer experience. After all, if using your products or services is such a hassle, they will most likely quit doing it…