Audiences demand visual content. How you approach that content can greatly impact your business.
We’ve heard the saying before: “You don’t get a second chance to make a first impression.” But even in our age of continuous connection…
Audiences demand visual content. How you approach that content can greatly impact your business.
We’ve heard the saying before: “You don’t get a second chance to make a first impression.” But even in our age of continuous connection…
Most leaders understand that data-driven business processes let you see problems before they have a chance to occur so you don’t have to scramble to design solutions when they do. In the same way, providing proactive customer service that invests in the customer experience…
Ask your customers how you can give great service.
"Embrace customer complaints" is probably a cringe-worthy idea to some of you. The thought of negative feedback may trigger something inside of you that frankly, makes you want to crumble up all the papers on your...
Your customers can be an invaluable business resource if you know what to ask.
Happy customers are the key to any successful business. Ensuring a great customer experience requires sales and customer service teams to speak with customers and find out how they feel…
The concept of “startup” has grown so big that its very essence has been mystified by industry norms, stories and the media. About 472 million entrepreneurs and 305 million startups are created each year. Of those startups, 1.3 million are tech-related. Irrespective of the industry, most of them fail. Why do 90 percent of startups fail to pull through?
How to tune out the noise, tone down the data firehose, and home in on the numbers that truly drive your business.
As the head of a company whose business is helping organizations harness information and turn it into actionable insight, I know just how valuable data can be in revealing important trends and anomalies, and telling…
“We first ask any potential vendor about their sustainability practices to make sure our values are aligned. If they are, we experiment with small-batch orders to ensure that any wrinkles can get ironed out early on without affecting the supply chain and customer experience too much…