Inclusivity is an important part of any healthy company culture. It’s one of the key ingredients that ensures your employees are satisfied and given an environment that they can thrive within. But inclusivity doesn’t start on the first day your new hire joins the team. To be effective, inclusivity begins during the hiring process…
Does your company have a soul?
In today’s society, customers remember purpose-driven brands. Purpose-driven brands are associated with positive consumer feedback, happier workforces, higher market shares and increased customer satisfaction. Having a clear purpose for your organization gives it a soul…
The question to ask yourself every week to help you find direction with your company
Stop hiding behind the tasks that feel safe and start taking action on what you fear.
Every week, I sit down, open my notebook, and begin to write. It’s the same question, but with different answers…
5 ways to improve your company culture during the pandemic
Building a positive company culture takes hard work. Here’s how to get started.
Maintaining a positive company culture when things get tough takes deliberate, intentional, creative work…
10 ways you should invest your company’s first profits
You may have heard of the tradition of saving your first dollar from your first sale. Mom and pop stores have them framed near cash registers or tucked lovingly into office drawers. It serves as a symbol for the toil and joy of building a business.
So you’ve earned your first dollar(s), and now you’re wondering…
How to continue investing in your small business team when your budget is tight
These four low-cost ideas can go a long way.
Let’s face it: In the midst of a pandemic and a recession, your budget at the end of 2020 may look a lot different than it did at the beginning. That means even if your business hasn’t shuttered, you still might not have the resources to spend on building your business that you expected to…
How to build a customer care plan for your small business
Japanese employees are well known for their dedication to their work and customers. Even when tired and exhausted, convenience store clerks still serve politely and eagerly with a smile on their faces.
That’s not just excellent customer service. That’s high-level customer care.