As marketing professionals, we learned a lot in 2020, whether we wanted to or not. The consumer landscape experienced an extraordinary tectonic shift, as we moved into a fully digitized realm of sales and marketing. Our strategies changed. Our focus became less about traditional methods (like the dreaded batch-and-blasts) and more about rethinking...
2021: The year of the customer
![Customer](https://kominosolutions.com/wp-content/uploads/2021/01/1610660536-GettyImages-1221854740-300x180.jpg)