No doubt you are working on many challenges daily, but are they the right things for your business?
I hear too often from business owners and entrepreneurs that they are bombarded by so many requests and problems, that they have…
No doubt you are working on many challenges daily, but are they the right things for your business?
I hear too often from business owners and entrepreneurs that they are bombarded by so many requests and problems, that they have…
Mark Twain is credited with saying, “Those who don’t read have no advantage over those who can’t read.” This maxim is equally applicable to how you treat your customer feedback: If you don’t review the feedback you receive and act upon it, how does that feedback benefit you?
The idea of closed-loop customer response stems from computer science…
Convincing buyers to open their purse strings for your product is the goal of any business. To that end, many entrepreneurs spend their early years obsessed with their product, working to ensure nothing on the market compares. Regardless of intent, spending the bulk of your energy on the product is a dangerous mistake.
Japanese employees are well known for their dedication to their work and customers. Even when tired and exhausted, convenience store clerks still serve politely and eagerly with a smile on their faces.
That’s not just excellent customer service. That’s high-level customer care.